{"id":96,"date":"2019-09-23T06:49:39","date_gmt":"2019-09-23T03:49:39","guid":{"rendered":"http:\/\/demo.keonthemes.com\/travelbiz\/?page_id=96"},"modified":"2021-02-25T23:24:55","modified_gmt":"2021-02-25T20:24:55","slug":"nasil-digerleri-arasinda-en-iyi-olduk","status":"publish","type":"page","link":"https:\/\/erolakkayatur.com.tr\/?page_id=96","title":{"rendered":"Nas\u0131l di\u011ferleri aras\u0131nda en iyi olduk?"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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1989 y\u0131l\u0131nda kurulan Erol Akkaya Turizm<\/strong> ilk g\u00fcnden bu yana uzman kadrosuyla a\u011f\u0131rl\u0131kl\u0131 olarak personel ve \u00f6\u011frenci ula\u015f\u0131m hizmetleri sunmaktad\u0131r. \u015eirketimiz, \u00fclkemizin \u00f6nde gelen kurumsal \u015firketlerini ve e\u011fitim kurumlar\u0131n\u0131 b\u00fcnyesine katarak h\u0131zla b\u00fcy\u00fcmektedir. Amac\u0131m\u0131z,kurumsal i\u015f yap\u0131\u015f tarz\u0131m\u0131z ve kalitemizle m\u00fc\u015fterilerimizin bizi g\u00fcvenli,dakik,konforlu ve istikrarl\u0131 bir firma olarak alg\u0131lamalar\u0131n\u0131 sa\u011flamakd\u0131r.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Misyonumuz<\/font><\/h3>\n

\u00c7al\u0131\u015fanlar\u0131yla birlikte, m\u00fc\u015fterilerin beklentilerini en y\u00fcksek d\u00fczeyde kar\u015f\u0131layarak hayat\u0131 kolayla\u015ft\u0131racak \u00e7\u00f6z\u00fcmler sunmak.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Vizyonumuz<\/span><\/h3>\n

\u00dclkemizde Ta\u015f\u0131mac\u0131l\u0131k sekt\u00f6r\u00fcnde model bir \u015firket olmak.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Erol Akkaya Tur<\/strong>\u2019un de\u011ferleri, tav\u0131r davran\u0131\u015flar\u0131m\u0131zla yol g\u00f6steren ilkeleri olu\u015fturur. Bunda belirtilen ilkeler ayn\u0131 hedefe y\u00f6nelmemizi ve hareket etmemizi sa\u011flar.
Bu ba\u011flamda \u015firketimizin de\u011ferleri \u015funlard\u0131r :<\/p>\n

1- Kurumsal birlik<\/strong>
2- M\u00fc\u015fteri odakl\u0131 hizmet<\/strong>
3- \u00c7al\u0131\u015fanlar\u0131n memnuniyeti<\/strong>
4- Do\u011fru ve yayg\u0131n ileti\u015fim<\/strong>
5- Kalite<\/strong>
6- \u0130\u015f ahlak\u0131<\/strong>
7- Do\u011fal \u00e7evreye sayg\u0131<\/strong>
8- Topluma katk\u0131<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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KURUMSAL B\u0130RL\u0130K:<\/span><\/strong><\/h3>\n

Erol Akkaya Tur<\/strong>‘un organizasyonlar\u0131nda yer alan her birim, temel hedeflerimize ula\u015fmak i\u00e7in, kendi pay\u0131na d\u00fc\u015feni yapar. Her \u00e7al\u0131\u015fan\u0131m\u0131z ve organizasyon birimlerimiz aras\u0131nda kar\u015f\u0131l\u0131kl\u0131 inan\u00e7, sayg\u0131 ve g\u00fcven peki\u015ftirici \u00e7abalar\u0131m\u0131z devam ettirmemiz gerekir.
Her yeniden yap\u0131lanma karar\u0131 beklenen kurumsal hedefleri detayl\u0131 bir \u015fekilde g\u00f6steren iyi de\u011ferlendirilmi\u015f bir plana dayand\u0131r\u0131lmal\u0131, uygulamas\u0131 takibe al\u0131nmal\u0131 ve denetlenmelidir. Erol Akkaya Tur<\/strong>‘un t\u00fcm personeli misyon, de\u011ferler ve politika belgesinde belirlenmi\u015f de\u011fer ve standartlara uygun \u015fekilde hareket eder.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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M\u00dc\u015eTER\u0130 ODAKLILIK:<\/span><\/strong><\/h3>\n

Kurumsal geli\u015fimimiz i\u00e7in lider olmam\u0131z ve kararl\u0131l\u0131\u011f\u0131m\u0131z \u00e7ok \u00f6nemlidir. M\u00fc\u015fterimize sa\u011flad\u0131\u011f\u0131m\u0131z hizmetleri belirleyen ilkeler ise, toplam kalite y\u00f6netimi ve hizmet \u00fcretimi s\u00fcre\u00e7 y\u00f6netimidir. \u015eirketimizin uzun vadeli b\u00fcy\u00fcmesini, liderli\u011fin ve kararl\u0131l\u0131\u011f\u0131n sa\u011flam temel fakt\u00f6r, m\u00fc\u015fteri ili\u015fkilerinde onlar\u0131n ve Erol Akkaya Tur<\/strong>‘un kar\u015f\u0131l\u0131kl\u0131 yarar\u0131na olacak \u015fekilde tatmin etmektir. Ayr\u0131ca m\u00fc\u015fterilerimizin rekabet g\u00fcc\u00fcn\u00fc art\u0131rmak i\u00e7in t\u00fcm olanaklar\u0131m\u0131z\u0131 seferber ederiz.<\/p>\n

    \n
  1. M\u00fc\u015fteri gereksinimlerine s\u00fcrekli \u00f6zen g\u00f6stermek:
    M\u00fc\u015fteri istekleri bilinmeli ve organizasyonumuzun her kademesinde derhal yan\u0131tlanmal\u0131d\u0131r. M\u00fc\u015fterimizi dinlemeli ve onlar\u0131 anlamal\u0131y\u0131z. M\u00fc\u015fterilerimiz ile do\u011frudan ili\u015fki \u015firket i\u00e7in toplant\u0131lara g\u00f6re \u00f6nceliklidir.<\/li>\n
  2. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131, m\u00fc\u015fteriye daha iyi hizmet vermekten al\u0131koyan engellerin kald\u0131r\u0131lmas\u0131 i\u00e7in m\u00fc\u015fteri memnuniyetini engelleyen organizasyon karma\u015f\u0131kl\u0131klar\u0131 ve prosed\u00fcrleri ortadan kald\u0131r\u0131r\u0131z. Kurum ileti\u015fiminden sorumlu personel, \u015firketimizi etkileyen bilginin ileti\u015fiminden ve bilginin yay\u0131lmas\u0131ndan, koordinasyonundan genel sorumludur. \u015eirketimizin \u00e7al\u0131\u015fanlar\u0131, kendi \u015firketini ilgilendiren bilgileri hemen almal\u0131d\u0131r. Ama\u00e7 \u015firketi do\u011frudan ve an\u0131nda do\u011fru bilgilendirmektir.<\/li>\n
  3. Kurumumuzdan yaz\u0131l\u0131 ileti\u015fim esast\u0131r.<\/li>\n
  4. Bilgi, g\u00fc\u00e7 ara\u00e7t\u0131r. Onu ki\u015fisel \u00e7\u0131karlar\u0131m\u0131z i\u00e7in saklamamal\u0131y\u0131z. Tam tersine kurum i\u00e7inde s\u00fcrekli ve anla\u015f\u0131labilir bilgi ak\u0131\u015f\u0131 i\u00e7inde t\u00fcm olanaklar\u0131m\u0131z\u0131 kullan\u0131r\u0131z.

    Kalite:\u00a0
    Erol Akkaya Tur<\/strong>‘un t\u00fcm faaliyetlerinde ana hedeftir. Amac\u0131m\u0131z m\u00fc\u015fterilerimiz taraf\u0131ndan en kaliteli turizm, personel ve \u00f6\u011frenci ta\u015f\u0131mac\u0131l\u0131k hizmetini veren bir \u015firket olarak tan\u0131nmakt\u0131r. \u015eirketimiz, bu ama\u00e7 do\u011frultusunda, m\u00fc\u015fterilerinin beklentilerini rekabet edebilecek maliyetlerle kar\u015f\u0131lamak i\u00e7in \u00e7aba sarf eder. Kalite standartlar\u0131, m\u00fc\u015fteri beklentilerine uygun yada a\u015fan \u015fekilde tan\u0131mlan\u0131r. Hizmet s\u00fcre\u00e7 y\u00f6netimi y\u00fcksek kaliteye ula\u015fmak i\u00e7in izlenen \u00f6nemli stratejilerden biridir. Kaliteden \u00f6d\u00fcn verilmez. Kalitenin s\u00fcrekli geli\u015fimi i\u00e7in y\u0131ll\u0131k planlarla yap\u0131l\u0131r ve hedefler konur. Ger\u00e7ek performans s\u00fcrekli olarak izlenir.<\/li>\n
  5. Kaliteyi belirleyecek ilkeler, toplam kalite y\u00f6netimi ilkeleridir.
    -S\u0131f\u0131r hata performans standart\u0131.
    -Hatalar\u0131n \u00f6nlenmesi, s\u00fcrekli geli\u015fim ve t\u00fcm i\u015flemlerin yal\u0131nla\u015ft\u0131r\u0131lmas\u0131.
    -Sorumlulu\u011fu devredilmesi, t\u00fcm \u00e7al\u0131\u015fanlar\u0131n motive edilmesi ve e\u011fitilmesi.
    -Tedarik\u00e7i ve m\u00fc\u015fterilerin kalitenin sa\u011flanmas\u0131 ortak hedefi \u00e7er\u00e7evesinde entegrasyonu.<\/li>\n
  6. Her Erol Akkaya Tur<\/strong> \u00e7al\u0131\u015fan\u0131, kurumun saptad\u0131\u011f\u0131 standartlar\u0131 sa\u011flayabilecek i\u00e7in, g\u00fcnl\u00fck i\u015flerindeki kaliteden ve kendi sorumluluk alan\u0131 i\u015f s\u00fcrecinin geli\u015fmesinden sorumludur.<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \u0130\u015e AHLAKI:<\/span><\/strong><\/h3>\n

    Y\u00fcksek ahlaki de\u011ferler mesleki d\u00fcr\u00fcstl\u00fck Erol Akkaya Tur<\/strong>‘un belirleyici \u00f6zelli\u011fidir. \u015eirketimizin her \u00e7al\u0131\u015fan\u0131n\u0131n, bu ahlaki standarda uymas\u0131, m\u00fc\u015fteriler, tedarik\u00e7iler, s\u00f6zle\u015fmeli ortaklar\u0131m\u0131z ve i\u015f yapt\u0131\u011f\u0131m\u0131z di\u011fer ki\u015filer kar\u015f\u0131s\u0131ndaki sayg\u0131nl\u0131\u011f\u0131m\u0131z a\u00e7\u0131s\u0131ndan \u00f6nemlidir. Tam bir profesyonel davran\u0131\u015fla m\u00fc\u015fterilerimize, tedarik\u00e7ilere ve di\u011fer ticari ortaklar\u0131m\u0131za kar\u015f\u0131 olan y\u00fck\u00fcml\u00fcl\u00fcklerimizi yerine getirmek i\u00e7in her \u00e7abay\u0131 g\u00f6steririz.
    Erol Akkaya Tur<\/strong>‘un \u00e7al\u0131\u015fanlar\u0131 g\u00f6revlerini d\u00fcr\u00fcst ve adil bir \u015fekilde yerine getirir. Do\u011fal \u00e7evreye sayg\u0131 ve topluma katk\u0131 y\u00f6netimi, kurumsal \u00f6nceliklerimizin ba\u015f\u0131nda gelir. Erol Akkaya Tur<\/strong>‘un \u00e7al\u0131\u015fanlar\u0131 g\u00f6revlerini \u00e7evreye ve toplumsal temel de\u011ferlere sayg\u0131l\u0131 yapar. Erol Akkaya Tur<\/strong>‘un y\u00fcr\u00fcrl\u00fckteki ve gelecekteki \u00e7al\u0131\u015fmalar\u0131, prosed\u00fcrleri \u00e7evre standard\u0131 yasa ile uyumlu olmak zorundad\u0131r.
    \u015eirketimizin, \u00e7evre bilincinin geli\u015fmesine, kamu politikalar\u0131n\u0131n ya\u015fama ge\u00e7mesine katk\u0131da bulunur. G\u00f6revlerini \u00e7evreye kar\u015f\u0131 sorumluluk i\u00e7inde yerine getirilmesi i\u00e7in \u00e7al\u0131\u015fanlar\u0131n\u0131 e\u011fitir, yeti\u015ftirir destekler.<\/span><\/p>\n

    HEDEF\u0130M\u0130Z TERC\u0130H ED\u0130LEN \u0130\u015eVEREN OLMAKTIR.
    <\/strong><\/p>\n

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    • Yeterli olmak, profesyoneller ve y\u00f6neticiler i\u00e7in tek se\u00e7im k\u0131stas\u0131d\u0131r.<\/li>\n
    • Hedefimizin, her bireyi dikkate alan, geli\u015fmesini \u00f6zendiren i\u015f ortam\u0131 yaratmakt\u0131r.<\/li>\n
    • Meslek i\u00e7i e\u011fitim, her t\u00fcrl\u00fc bireysel ve tak\u0131m \u00e7al\u0131\u015fmas\u0131n\u0131n kalbidir.<\/li>\n
    • Kurum i\u00e7i ve d\u0131\u015f\u0131 kurslar ile desteklenmelidir. \u00c7al\u0131\u015fanlar kendi geli\u015fiminden sorumludur.<\/li>\n
    • \u015eirketimizde, \u00e7al\u0131\u015fanlar\u0131n karar alma s\u00fcre\u00e7lerine kat\u0131l\u0131m\u0131 ve uygulama sonu\u00e7lar\u0131n\u0131 adil payla\u015f\u0131m\u0131 esast\u0131r.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      \u00c7ABUK HAREKETE GE\u00c7ME:<\/span><\/strong><\/h3>\n

      Yani s\u00fcratle de\u011fi\u015fikliklere yan\u0131t verebilme, dakikli\u011fin ve h\u0131zl\u0131 de\u011fi\u015fimlerin ya\u015famsal \u00f6nemde oldu\u011fu turizm personel ve \u00f6\u011frenci ta\u015f\u0131mac\u0131l\u0131\u011f\u0131nda Erol Akkaya Tur<\/strong>‘u lider k\u0131lacak \u00f6nemli bir rekabet g\u00fcc\u00fcd\u00fcr. S\u00fcratli bir \u00e7al\u0131\u015fma d\u00fczeni olu\u015fturmak, \u015firketimizin kurulu\u015fundan beri \u00f6zelli\u011fi olmu\u015ftur. Rekabet g\u00fcc\u00fcm\u00fcz\u00fc sa\u011flayan \u00f6nemli \u00f6zelliklerimizden birisi pazarda meydana gelen de\u011fi\u015fikliklere kaliteyi ihmal etmeden s\u00fcratle yan\u0131t verebilmemizdir.<\/p>\n

        \n
      1. Her Erol Akkaya Tur<\/strong> y\u00f6neticisi, de\u011fi\u015fim ve geli\u015fmeye \u00f6nc\u00fcl\u00fck etmelidir. Harekete ge\u00e7ip, do\u011fru olan\u0131 yapmak elbette en iyisidir. Harekete ge\u00e7ip yanl\u0131\u015f olan\u0131 yapmak ancak hatay\u0131 hemen d\u00fczeltmek ondan sonra gelir. (Oysa, gecikmeler yaratmak yada f\u0131rsatlar\u0131 ka\u00e7\u0131rmak en k\u00f6t\u00fc hareket \u015feklidir.)<\/li>\n
      2. Kararlar\u0131, gerekli bilgiler toplan\u0131r toplanmaz al\u0131n\u0131r. Daha detayl\u0131 ara\u015ft\u0131rma gere\u011fi genellikle bir karardan ka\u00e7\u0131nmak i\u00e7in de\u011filse bile o karar\u0131 geciktirmek i\u00e7in bir bahanedir. Veriler sa\u011flam bir temel olu\u015fturur olu\u015fturmaz, fazladan ara\u015ft\u0131rmay\u0131 b\u0131rakmal\u0131 harekete ge\u00e7meliyiz.<\/li>\n
      3. De\u011fi\u015fiklik uygularken kararl\u0131 davranmal\u0131 ve belirsizli\u011fin y\u0131k\u0131c\u0131 etkilerinden uzatmadan ka\u00e7\u0131nmal\u0131y\u0131z.<\/li>\n
      4. \u015eirketimizin her d\u00fczeyindeki y\u00f6neticisi, sorunlar\u0131 h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zmede kendisini yetkili hissetmeli ve olabildi\u011fince bu sorunlar\u0131, bir \u00fcst y\u00f6netim kademesine havale etmelidir.<\/li>\n
      5. Erol Akkaya Tur<\/strong>‘un t\u00fcm \u00e7al\u0131\u015fanlar\u0131, \u00e7al\u0131\u015fma ya\u015fam\u0131n\u0131 d\u00fczenleyen yasa, t\u00fcz\u00fck ve y\u00f6netmeliklere uyar.<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        B\u0130R KURUMSAL YAPIDA \u0130LET\u0130\u015e\u0130M:<\/span><\/strong><\/h3>\n

        Kurumsal ileti\u015fim vites kutusundaki ya\u011f gibidir. Erol Akkaya Tur<\/strong> \u00e7al\u0131\u015fanlar\u0131 ve t\u00fcm muhataplar\u0131n\u0131 an\u0131nda do\u011fru, yal\u0131n, a\u00e7\u0131k\u00e7a ve yaz\u0131l\u0131 \u015fekilde bilgilendirir. Her \u00e7al\u0131\u015fma alan\u0131 b\u00f6lge projenin sorumlusu, kendi sorumluluk alan\u0131 i\u00e7inde ileti\u015fimi geli\u015ftirir., uygular ve koordine eder. T\u00fcm \u00e7al\u0131\u015fanlarla s\u0131k s\u0131k ve y\u00fcz y\u00fcze ileti\u015fim \u00f6nemli bir g\u00f6revdir.<\/p>\n

        Kurum ileti\u015fiminden sorumlu personel \u015firketimizi etkileyen bilginin ileti\u015fiminden ve bilginin yay\u0131lmas\u0131ndan koordinasyonundan genel sorumludur. \u015eirketimizin \u00e7al\u0131\u015fanlar\u0131 kendi \u015firketlerini ilgilendiren bilgileri hemen almal\u0131d\u0131r. Ama\u00e7 \u015firketi do\u011frudan an\u0131nda ve do\u011fru bilgilendirmektir.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        1989 y\u0131l\u0131nda kurulan Erol Akkaya Turizm ilk g\u00fcnden bu yana uzman kadrosuyla a\u011f\u0131rl\u0131kl\u0131 olarak personel ve \u00f6\u011frenci ula\u015f\u0131m hizmetleri sunmaktad\u0131r. \u015eirketimiz, \u00fclkemizin \u00f6nde gelen kurumsal \u015firketlerini ve e\u011fitim kurumlar\u0131n\u0131 b\u00fcnyesine katarak h\u0131zla b\u00fcy\u00fcmektedir. Amac\u0131m\u0131z,kurumsal i\u015f yap\u0131\u015f tarz\u0131m\u0131z ve kalitemizle m\u00fc\u015fterilerimizin bizi g\u00fcvenli,dakik,konforlu ve istikrarl\u0131 bir firma olarak alg\u0131lamalar\u0131n\u0131 sa\u011flamakd\u0131r. Misyonumuz \u00c7al\u0131\u015fanlar\u0131yla birlikte, m\u00fc\u015fterilerin beklentilerini en […]<\/p>\n","protected":false},"author":1,"featured_media":3615,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"_links":{"self":[{"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/96"}],"collection":[{"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=96"}],"version-history":[{"count":5,"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/96\/revisions"}],"predecessor-version":[{"id":3616,"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/pages\/96\/revisions\/3616"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=\/wp\/v2\/media\/3615"}],"wp:attachment":[{"href":"https:\/\/erolakkayatur.com.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}